Contact Us

If you have any questions, concerns, or simply need assistance with any part of your experience, we’re here to help. Our team is dedicated to providing support and ensuring that your inquiries are handled as efficiently as possible.

Whether it’s about a product, an order, or general inquiries, please don’t hesitate to reach out. You can contact us using any of the communication channels listed below. We strive to respond promptly during our customer service hours and will do our best to resolve any issues you may have.

Logistics Transparency: Please note that all products are dispatched from our central warehouse in China (Yiwu City) to offer you the best value. For return instructions or warehouse address details, kindly contact us first before sending any items back to ensure your return is processed correctly.

Your feedback and questions are important to us. To help us assist you faster, please include your order number or product name in your message. We truly appreciate your choice to shop with us and look forward to supporting you.

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Customer Services Hours:
Monday to Friday: 09:00 - 17:00 CET (3:00 AM - 11:00 AM EST)
We aim to respond to all inquiries within 24 hours during business days.

Email: info@veloravancouver.com
Phone Number: +31 649889656

Information about the company

Trade Name: Velora Vancouver
Legal Entity: Viet E-commerce
Business Address: Brancusistraat 73, 1328 NG Almere, Netherlands
KVK (NL Chamber): 96963581
VAT Number: NL005240549B24
DUNS Number: 473425468
Contact Form: Click here

Last updated: January 2, 2026