Privacy Policy

Last updated: January 2, 2026

1. Identity of the Data Controller

Velora Vancouver is a trade name of Viet E-commerce, a Dutch-registered company. We are responsible for the collection and processing of your personal data in accordance with applicable privacy laws, including PIPEDA standards.

Business Address: Brancusistraat 73, 1328 NG Almere, Netherlands
KVK (NL Chamber): 96963581
VAT Number: NL005240549B24
DUNS: 473425468

2. How to Contact Us About Privacy

If you have any questions about how we handle your personal information, please contact our Privacy Officer at:
Email: info@veloravancouver.com

3. Information We Collect

  • Order Information: Name, shipping address, billing address, email address, phone number, and payment details.
  • Technical Data: IP address, browser type, time zone settings, and device information collected via cookies.
  • Customer Support Interactions: Records of communications and emails sent to our support team.
  • Marketing Data: Your preferences in receiving marketing from us (only if you have opted in).

4. Legal Basis for Processing

We process your information based on the following principles:

  • Contractual Necessity: To fulfill and deliver your orders.
  • Consent: For marketing communications and non-essential cookies.
  • Legal Obligation: To comply with tax, accounting, and anti-fraud regulations.

5. How We Use Your Information

  • To process, fulfill, and ship your orders.
  • To provide tracking updates and customer support.
  • To screen orders for potential risk or fraud.
  • To improve and optimize our store experience.

6. Data Retention

  • Transaction Data: We retain order records for 7 years to comply with international tax laws.
  • Support Records: Communication history is kept for up to 2 years to ensure quality service.
  • Marketing Data: Retained until you withdraw your consent (unsubscribe).

7. Third-Party Service Providers & International Transfers

To operate our international business model, we share data with trusted partners. Please be aware of the following international transfers:

  • Shopify: Our store is hosted on the Shopify platform (Canada/USA).
  • Payment Processors: Secure gateways such as PayPal, Stripe, or Shop Pay.
  • Logistics Partners (China): Specifically, your name, address, and phone number are shared with our fulfillment center in China (Yiwu City) to print shipping labels and complete the delivery of your order.

By purchasing from Velora Vancouver, you acknowledge that your information will be transferred outside of Canada for the purpose of order fulfillment and international shipping.

8. Security

We use industry-standard encryption (SSL/TLS) and follow all PCI-DSS requirements to protect your sensitive information during transmission and storage.

9. Cookies

We use cookies to remember your preferences and analyze website traffic. You can manage your cookie settings through your browser or our onsite cookie banner.

10. Your Rights (PIPEDA Compliance)

As a Canadian customer, you have the right to:

  • Access the personal information we hold about you.
  • Request that your personal information be corrected or updated.
  • Request the deletion of your personal data (subject to legal retention requirements).
  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us at info@veloravancouver.com.

11. Contact Information

Velora Vancouver is dedicated to providing timely support to our Canadian customers. Please note that our administrative office is located in the Netherlands, and our support hours are as follows:

  • Customer Service Hours: Monday to Friday, 09:00 – 17:00 CET (which is 3:00 AM – 11:00 AM EST)
  • Response Time: We aim to respond to all email inquiries within 24 hours during business days.
  • Email: info@veloravancouver.com
  • Phone: +31 649889656
  • Trade Name: Velora Vancouver
  • Legal Entity: Viet E-commerce
  • Business Address: Brancusistraat 73, 1328 NG Almere, Netherlands
  • Contact Form: Click here