Orders are processed within 1–2 business days. Due to the international nature of our logistics, delivery to Canada typically takes 10–20 business days. All orders are fully tracked.

Yes! We provide free delivery across Canada on all orders, regardless of size or price.

If your package hasn't arrived after the estimated delivery window, please allow an additional 3 business days. If it still hasn’t arrived, reach out to info@veloravancouver.com, and we'll investigate promptly.

No. We ship all orders via Delivered Duty Paid (DDP). This means Velora Vancouver handles all import duties and taxes. The price you pay at checkout is the final price.

We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please note that for standard returns, items must be shipped back to our central warehouse in China.

For standard returns (e.g. change of mind or wrong size ordered), the customer is responsible for return shipping costs. However, if you received a defective or incorrect item, please contact us and we will cover the return costs.

Once your return is approved and processed, refunds will be issued within 7 days to the original payment method.

Email info@veloravancouver.com with your order details and the reason for your return.
Wait for the return instructions from Velora Vancouver, returns without approval will not be processed.

Yes. To exchange an item, contact info@veloravancouver.com with the details of the replacement item you want. The team will guide you through the process.

You may cancel your order by emailing info@veloravancouver.com as soon as possible. However, if the order has already been dispatched, it cannot be canceled. You'll need to follow the standard return process once the item arrives.

We support a variety of secure and convenient payment methods, including:

• Credit & Debit Cards: Visa, Mastercard, Maestro
  
• Digital Wallets: PayPal, Shop Pay, Apple Pay, Google Pay

If you encounter any problems during checkout, we’re here to help. You can reach out via:

• Email: info@veloravancouver.com
  
• Phone: +31 649889656 (Customer service hours: Monday–Friday, 9:00–17:00 CET)
  
  We typically respond within 24 business hours.

Yes. We use SSL encryption and PCI-DSS compliant payment processors to ensure your data is 100% protected. We never store your credit card details.