Shipping Policy
Key Information:
- Order Cut-Off Time: Orders placed before 16:00 GMT will be processed on the same day, while those placed after this time will be handled on the next business day.
- Order Processing Time: Our standard order processing time is between 1 to 2 business days (Monday to Friday). Please note that processing times may vary depending on order volume or special circumstances.
- Estimated Shipping Duration: Once dispatched, orders generally take between 5 to 7 business days (Monday to Friday) to arrive. Please be advised that this is an estimated timeframe and minor delays may occur due to unforeseen factors.
- Free Delivery: We provide free shipping on all orders within Canada to make your shopping experience hassle-free.
Order Processing and Shipping Details
Upon placing your order, you will receive a confirmation email to acknowledge receipt and initiation of processing. The processing period usually spans 1 to 2 business days (Monday to Friday), subject to seasonal demand and order volume. Once your order is ready for dispatch, we will send a follow-up email containing tracking information so you can monitor your shipment.
After processing, your order will be shipped. Most deliveries are expected to arrive within 5 to 7 business days (Monday to Friday). However, shipping times may vary based on location, courier service availability, and external conditions affecting logistics.
We proudly offer free delivery across Canada, covering all products regardless of size or price, to provide a seamless and cost-effective shopping experience.
Potential Delays
If a delay occurs, we kindly ask you to allow an additional 3 business days (Monday to Friday) beyond the estimated delivery timeframe. Should your order not arrive within this extended period, please reach out to us at info@veloravancouver.com, and we will promptly investigate and update you accordingly.
Order Cancellations
If you wish to cancel your order, please email us at info@veloravancouver.com. Please do so as soon as possible. If the order has already been dispatched, you’ll need to follow the returns process.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize for the inconvenience. While we take great care in packaging and verifying orders before shipment, mistakes can happen. If you receive a damaged or incorrect item, please capture clear photos of the issue, including any packaging damage or defects, and email them to us at info@veloravancouver.com. We will carefully review your case and ensure a replacement or the correct item is sent to you as soon as possible. Our goal is to resolve any issues efficiently and provide you with a positive shopping experience.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@veloravancouver.com
Phone Number: +16133664767
Contact Form: Click Here
Business Information
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
We will respond to our customers within 24 hours on weekdays.
Email: info@veloravancouver.com
Phone Number: +16133664767
Contact Form: Click Here
Business Information
Trade Name: Velora Vancouver
Company Name: Viet
E-commerce
Business Address: Trasmolenlaan 12, 3447 GZ Woerden, Netherlands
Company Number: 96963581
VAT Number: NL005240549B24
DUNS Number: 473425468
Warehouse Address: Yuantong Express Building, No. 409, Suxi Town, Yiwu City, Zhejiang, China